CRMs

Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.

Exploring the Heart of Our Industry

Empower Your Customer Support Team with Smoothen's Zendesk Admin Training

Tamara McKenzie

Jul 20, 2023
2 min

Empower Your Customer Support Team with Smoothen's Zendesk Admin Training

In the fast-paced world of customer support, delivering exceptional user experiences has become the key differentiator between...

A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences

Tamara McKenzie

May 23, 2023
4 min

A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences

Providing a consistent onboarding experience for customers is crucial to the success of any business. To achieve this, it is important to...

4 Key Indicators of Successful CRM Implementation

Tamara McKenzie

Nov 20, 2022
2 min

4 Key Indicators of Successful CRM Implementation

Implementing a new CRM can be a daunting task for any organization. While it's important to make the right choice when selecting a CRM,...

Our Guide to Redesigning and Improving Your Help Center

Tammy McKenzie

Nov 3, 2022
4 min

Our Guide to Redesigning and Improving Your Help Center

Investing in a redesign of your knowledge base can be a smart move if the potential benefits outweigh the effort required. Here are a few...

Effective Strategies for Managing a Large Zendesk Account

Tammy McKenzie

Jun 22, 2022
5 min

Effective Strategies for Managing a Large Zendesk Account

Zendesk is a popular support platform that is used by 100,000 companies to assist their customers. It is flexible and easy to use, but it...

Best Practices for Creating an Effective KPI Dashboard

Devon Harris

Jan 25, 2022
3 min

Best Practices for Creating an Effective KPI Dashboard

A KPI dashboard is a visual display of the most critical metrics of a business. This type of dashboard is an essential reporting tool...