Blog | Smoothen

Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.

Exploring the Heart of Our Industry

EP21: Hosam Hassan's Roadmap to Financial Autonomy: Education, Hustle, and Strategy

Devon Harris

Mar 20, 20241 min read

EP21: Hosam Hassan's Roadmap to Financial Autonomy: Education, Hustle, and Strategy

Ever wonder how small steps can lead to significant milestones in professional growth? Hosam Hassan joins me to illuminate the birth of...

Unlock Your Competitive Advantage: Exploring the Theory of Advantage in Business

Tamara McKenzie

Mar 9, 20244 min read

Unlock Your Competitive Advantage: Exploring the Theory of Advantage in Business

In the realm of business strategy, understanding the concept of competitive advantage is crucial. A competitive advantage refers to any...

Tamara McKenzie

Feb 16, 20245 min read

The Importance of Customer Loyalty for Business Success

Customer loyalty is the ultimate goal for businesses looking to maximize their return on investment. However, many companies tend to...

EP20: Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasoveanu

Devon Harris

Feb 15, 20242 min read

EP20: Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasoveanu

Have you ever wondered what fuels the engine of customer experience innovation? Dominic Brasovano, also known as Dominic the CX Guy...

The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure

Francisco Aguirre

Jan 26, 20245 min read

The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure

Often when companies undergo efforts aimed at implementing or strengthening the support side of their operations the technicals...

Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald

Tammy McKenzie

Jan 5, 20242 min read

Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald

In the world of investing, reality often surpasses fiction, and when it does, you know you're in for a gripping story. One such tale is...

Avoid Common Startup Mistakes with Exceptional Customer Support

Ana Gomez

Oct 20, 20235 min read

Avoid Common Startup Mistakes with Exceptional Customer Support

Starting a new business is an exciting journey, but it can also be full of potential pitfalls. From missed opportunities to insufficient...

EP19: The Balance of Value and Friction in Customer Experience with Craig Stoss

Tamara McKenzie

Sep 18, 20232 min read

EP19: The Balance of Value and Friction in Customer Experience with Craig Stoss

Today’s customers demand seamless, personalized experiences. This has made customer experience the centerpiece of business strategies...

Visa's Dispute and Fraud Monitoring Programs: A Comprehensive Guide

Devon Harris

Sep 1, 20235 min read

Visa's Dispute and Fraud Monitoring Programs: A Comprehensive Guide

Fraud attacks can cause various levels of harm to a business, depending on factors such as the attack's size, duration, and the...

EP18: Behind the Scenes of Support Driven, Creating Connections & Cultivating Inclusion with Lizzie Keiper

Tamara McKenzie

Aug 30, 20234 min read

EP18: Behind the Scenes of Support Driven, Creating Connections & Cultivating Inclusion with Lizzie Keiper

The realm of customer support is undergoing a profound transformation. At the heart of this evolution lies Support Driven, a vibrant...

Defining Customer Experience Success for C-Suite Leaders

Devon Harris

Aug 12, 20233 min read

Defining Customer Experience Success for C-Suite Leaders

There is a common pattern that occurs when a CEO or other C-suite leader becomes passionate about improving customer experience. They may...

EP17: The Leadership Playbook: Lessons on Resilience, Growth, and Communication with Benjamin Friedman

Tamara McKenzie

Aug 8, 20232 min read

EP17: The Leadership Playbook: Lessons on Resilience, Growth, and Communication with Benjamin Friedman

In the dynamic landscape of business, the journey toward effective leadership is filled with opportunities for growth, resilience, and...

9 Common Mistakes I Often See as a Zendesk Consultant

Devon Harris

Aug 7, 20234 min read

9 Common Mistakes I Often See as a Zendesk Consultant

I’ve done quite a few Zendesk optimizations and implementations. Of the two, I definitely prefer the implementation process. Optimizing...

The Argument for Engineering Teams to Participate in Support Work

Tamara McKenzie

Aug 2, 20234 min read

The Argument for Engineering Teams to Participate in Support Work

While ideal customer profiles and personas can be useful tools in our work lives, they cannot fully capture the complexity and...

How to Handle Bugs Effectively: A Comprehensive Guide for Customer Support Professionals

Devon Harris

Jul 23, 20233 min read

How to Handle Bugs Effectively: A Comprehensive Guide for Customer Support Professionals

Customer support professionals are often the ones who customers report bugs to, and it is their job to work on the customer's behalf to...

Empower Your Customer Support Team with Smoothen's Zendesk Admin Training

Tamara McKenzie

Jul 20, 20232 min read

Empower Your Customer Support Team with Smoothen's Zendesk Admin Training

In the fast-paced world of customer support, delivering exceptional user experiences has become the key differentiator between...

A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences

Tammy McKenzie

Jul 20, 20234 min read

A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences

Providing a consistent onboarding experience for customers is crucial to the success of any business. To achieve this, it is important to...

EP16: Operational Bottlenecks & Innovative Growth Strategies with Jonathan Saeidian

Tamara McKenzie

Jul 14, 20232 min read

EP16: Operational Bottlenecks & Innovative Growth Strategies with Jonathan Saeidian

In the world of entrepreneurship, charting a successful journey is both an art and a science. This week's podcast episode featuring...

Unlock the Power of Stripe Payment Gateways: The Ultimate Guide

Ana Gomez

Jul 10, 20234 min read

Unlock the Power of Stripe Payment Gateways: The Ultimate Guide

Stripe payment gateways offer a comprehensive suite of features that make it easy to accept payments online. In this comprehensive guide,...

EP15: Decoding the Future of AI in Customer Support with Chyngyz Dzhumanazarov

Tamara McKenzie

Jul 3, 20234 min read

EP15: Decoding the Future of AI in Customer Support with Chyngyz Dzhumanazarov

Artificial Intelligence has been making waves in various industries, and customer support is no exception. The potential of AI in...

Revolutionizing Zendesk CX: How We Stand Apart from Other Zendesk Consultants

Devon Harris

Jul 1, 20234 min read

Revolutionizing Zendesk CX: How We Stand Apart from Other Zendesk Consultants

At Smoothen, we like to think of ourselves as more than just another Zendesk or CX consulting firm. Our team is made up of passionate...