Devon Harris
EP21: Hosam Hassan's Roadmap to Financial Autonomy: Education, Hustle, and Strategy
Ever wonder how small steps can lead to significant milestones in professional growth? Hosam Hassan joins me to illuminate the birth of...
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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Tamara McKenzie
- Mar 9
- 4 min
Unlock Your Competitive Advantage: Exploring the Theory of Advantage in Business
In the realm of business strategy, understanding the concept of competitive advantage is crucial. A competitive advantage refers to any...
Tamara McKenzie
- Feb 16
- 5 min
The Importance of Customer Loyalty for Business Success
Customer loyalty is the ultimate goal for businesses looking to maximize their return on investment. However, many companies tend to...
Devon Harris
- Feb 15
- 2 min
EP20: Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasoveanu
Have you ever wondered what fuels the engine of customer experience innovation? Dominic Brasovano, also known as Dominic the CX Guy...
Francisco Aguirre
- Jan 26
- 5 min
The Support You Get is Equal to the Support You Give: Nurturing Your CX Human Infrastructure
Often when companies undergo efforts aimed at implementing or strengthening the support side of their operations the technicals...
Tammy McKenzie
- Jan 5
- 2 min
Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald
In the world of investing, reality often surpasses fiction, and when it does, you know you're in for a gripping story. One such tale is...
Ana Gomez
- Oct 20, 2023
- 5 min
Avoid Common Startup Mistakes with Exceptional Customer Support
Starting a new business is an exciting journey, but it can also be full of potential pitfalls. From missed opportunities to insufficient...
Tamara McKenzie
- Sep 18, 2023
- 2 min
EP19: The Balance of Value and Friction in Customer Experience with Craig Stoss
Today’s customers demand seamless, personalized experiences. This has made customer experience the centerpiece of business strategies...
Devon Harris
- Sep 1, 2023
- 5 min
Visa's Dispute and Fraud Monitoring Programs: A Comprehensive Guide
Fraud attacks can cause various levels of harm to a business, depending on factors such as the attack's size, duration, and the...
Tamara McKenzie
- Aug 30, 2023
- 4 min
EP18: Behind the Scenes of Support Driven, Creating Connections & Cultivating Inclusion with Lizzie Keiper
The realm of customer support is undergoing a profound transformation. At the heart of this evolution lies Support Driven, a vibrant...
Devon Harris
- Aug 12, 2023
- 3 min
Defining Customer Experience Success for C-Suite Leaders
There is a common pattern that occurs when a CEO or other C-suite leader becomes passionate about improving customer experience. They may...
Tamara McKenzie
- Aug 8, 2023
- 2 min
EP17: The Leadership Playbook: Lessons on Resilience, Growth, and Communication with Benjamin Friedman
In the dynamic landscape of business, the journey toward effective leadership is filled with opportunities for growth, resilience, and...
Devon Harris
- Aug 7, 2023
- 4 min
9 Common Mistakes I Often See as a Zendesk Consultant
I’ve done quite a few Zendesk optimizations and implementations. Of the two, I definitely prefer the implementation process. Optimizing...
Tamara McKenzie
- Aug 2, 2023
- 4 min
The Argument for Engineering Teams to Participate in Support Work
While ideal customer profiles and personas can be useful tools in our work lives, they cannot fully capture the complexity and...
Devon Harris
- Jul 23, 2023
- 3 min
How to Handle Bugs Effectively: A Comprehensive Guide for Customer Support Professionals
Customer support professionals are often the ones who customers report bugs to, and it is their job to work on the customer's behalf to...
Tamara McKenzie
- Jul 20, 2023
- 2 min
Empower Your Customer Support Team with Smoothen's Zendesk Admin Training
In the fast-paced world of customer support, delivering exceptional user experiences has become the key differentiator between...
Tammy McKenzie
- Jul 20, 2023
- 4 min
A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences
Providing a consistent onboarding experience for customers is crucial to the success of any business. To achieve this, it is important to...
Tamara McKenzie
- Jul 14, 2023
- 2 min
EP16: Operational Bottlenecks & Innovative Growth Strategies with Jonathan Saeidian
In the world of entrepreneurship, charting a successful journey is both an art and a science. This week's podcast episode featuring...
Ana Gomez
- Jul 10, 2023
- 4 min
Unlock the Power of Stripe Payment Gateways: The Ultimate Guide
Stripe payment gateways offer a comprehensive suite of features that make it easy to accept payments online. In this comprehensive guide,...
Tamara McKenzie
- Jul 3, 2023
- 4 min
EP15: Decoding the Future of AI in Customer Support with Chyngyz Dzhumanazarov
Artificial Intelligence has been making waves in various industries, and customer support is no exception. The potential of AI in...
Devon Harris
- Jul 1, 2023
- 4 min
Revolutionizing Zendesk CX: How We Stand Apart from Other Zendesk Consultants
At Smoothen, we like to think of ourselves as more than just another Zendesk or CX consulting firm. Our team is made up of passionate...
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