Devon Harris
Visa's Dispute and Fraud Monitoring Programs: A Comprehensive Guide
Fraud attacks can cause various levels of harm to a business, depending on factors such as the attack's size, duration, and the...
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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Devon Harris
- May 28, 2023
- 3 min
The Perils of Relying on Data and Assumptions: How Ignorance Can Lead to Fraud
Recent instances of fraud have highlighted the risks of relying solely on data for verifying customer identity. This approach can leave...
Ana Gomez
- May 4, 2023
- 4 min
FedNow: A New Era of Real-Time Payments
The Federal Reserve's announcement of FedNow, a real-time payment service set to launch in July of this year, is set to disrupt the...
Tamara McKenzie
- Apr 20, 2023
- 6 min
Understanding Friendly Fraud Chargebacks: Strategies to Minimize Their Impact
Friendly fraud chargebacks are an increasingly common problem for businesses today. It can be an incredibly costly and time-consuming...
Devon Harris
- Feb 14, 2023
- 3 min
Diverse Payments Options & How They're Changing Chargebacks
As technology advances, industries have undergone significant changes in recent years to accommodate a range of online and in-store...
Ana Gomez
- Oct 23, 2022
- 3 min
3-D Secure: The Complete Breakdown for Merchants
3-D Secure is an online security protocol used in card-not-present (CNP) transactions to improve security. It was first rolled out in...
Devon Harris
- Sep 14, 2022
- 6 min
Avoiding Missed Deadlines: A Guide to Chargeback Time Limits for Merchants
Chargebacks can be a source of frustration and confusion for many merchants because each card network has its own set of rules for the...
Devon Harris
- Jul 14, 2022
- 2 min
Combatting Refund Fraud: The Growing Threat to Online Retailers
In the past year, retailers have reported a rise in unexplained "Item Not Received" (INR) or "Did Not Receive" (DNR) claims. While some...
Tamara McKenzie
- May 2, 2022
- 3 min
Protect Your Business from Dark Web Threats: Data Security Tips for Merchants
The dark web is home to some of the world’s most dangerous hackers, drug dealers, and other cybercriminals. These hidden websites are...
Tamara McKenzie
- Apr 27, 2022
- 4 min
Know Your Synthetic Identity Fraud
Verifying the identity of existing account holders or opening new accounts is a costly responsibility for the financial industry. Without...
Tamara McKenzie
- Mar 13, 2022
- 2 min
How Fraud Departments Have Changed Since the Beginning of the Pandemic
The pandemic and the resulting increase in e-commerce has led to a surge in fraud, forcing businesses to reevaluate their perception of...
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