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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry

Devon Harris
Sep 1, 20235 min read
Visa's Dispute and Fraud Monitoring Programs: A Comprehensive Guide
Fraud attacks can cause various levels of harm to a business, depending on factors such as the attack's size, duration, and the...

Ana Gomez
Jul 10, 20234 min read
Unlock the Power of Stripe Payment Gateways: The Ultimate Guide
Stripe payment gateways offer a comprehensive suite of features that make it easy to accept payments online. In this comprehensive guide,...

Devon Harris
May 28, 20233 min read
The Perils of Relying on Data and Assumptions: How Ignorance Can Lead to Fraud
Recent instances of fraud have highlighted the risks of relying solely on data for verifying customer identity. This approach can leave...

Ana Gomez
May 4, 20234 min read
FedNow: A New Era of Real-Time Payments
The Federal Reserve's announcement of FedNow, a real-time payment service set to launch in July of this year, is set to disrupt the...

Devon Harris
Apr 27, 20233 min read
Deflecting Chargebacks and Protecting Your Business
Credit card chargebacks can be frustrating for businesses, as they can result in lost profits and fees. However, there are ways to avoid...

Tamara McKenzie
Apr 20, 20236 min read
Understanding Friendly Fraud Chargebacks: Strategies to Minimize Their Impact
Friendly fraud chargebacks are an increasingly common problem for businesses today. It can be an incredibly costly and time-consuming...

Devon Harris
Feb 14, 20233 min read
Diverse Payments Options & How They're Changing Chargebacks
As technology advances, industries have undergone significant changes in recent years to accommodate a range of online and in-store...

Ana Gomez
Oct 23, 20223 min read
3-D Secure: The Complete Breakdown for Merchants
3-D Secure is an online security protocol used in card-not-present (CNP) transactions to improve security. It was first rolled out in...

Devon Harris
Sep 14, 20226 min read
Avoiding Missed Deadlines: A Guide to Chargeback Time Limits for Merchants
Chargebacks can be a source of frustration and confusion for many merchants because each card network has its own set of rules for the...

Devon Harris
Jul 14, 20222 min read
Combatting Refund Fraud: The Growing Threat to Online Retailers
In the past year, retailers have reported a rise in unexplained "Item Not Received" (INR) or "Did Not Receive" (DNR) claims. While some...
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