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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Visa's Dispute and Fraud Monitoring Programs: A Comprehensive Guide
Fraud attacks can cause various levels of harm to a business, depending on factors such as the attack's size, duration, and the...
Devon Harris
Sep 1, 20235 min read
Unlock the Power of Stripe Payment Gateways: The Ultimate Guide
Stripe payment gateways offer a comprehensive suite of features that make it easy to accept payments online. In this comprehensive guide,...
Ana Gomez
Jul 10, 20234 min read
The Perils of Relying on Data and Assumptions: How Ignorance Can Lead to Fraud
Recent instances of fraud have highlighted the risks of relying solely on data for verifying customer identity. This approach can leave...
Devon Harris
May 28, 20233 min read
FedNow: A New Era of Real-Time Payments
The Federal Reserve's announcement of FedNow, a real-time payment service set to launch in July of this year, is set to disrupt the...
Ana Gomez
May 4, 20234 min read
Deflecting Chargebacks and Protecting Your Business
Credit card chargebacks can be frustrating for businesses, as they can result in lost profits and fees. However, there are ways to avoid...
Devon Harris
Apr 27, 20233 min read
Diverse Payments Options & How They're Changing Chargebacks
As technology advances, industries have undergone significant changes in recent years to accommodate a range of online and in-store...
Devon Harris
Feb 14, 20233 min read
3-D Secure: The Complete Breakdown for Merchants
3-D Secure is an online security protocol used in card-not-present (CNP) transactions to improve security. It was first rolled out in...
Ana Gomez
Oct 23, 20223 min read
Avoiding Missed Deadlines: A Guide to Chargeback Time Limits for Merchants
Chargebacks can be a source of frustration and confusion for many merchants because each card network has its own set of rules for the...
Devon Harris
Sep 14, 20226 min read
The Future of Blockchain Marketing: Building Long-Term Relationships and Educating the Community
Blockchain technology has had a significant impact on the digital world since it was publicly released in 2008. It has revolutionized the...
Devon Harris
Sep 10, 20224 min read
Combatting Refund Fraud: The Growing Threat to Online Retailers
In the past year, retailers have reported a rise in unexplained "Item Not Received" (INR) or "Did Not Receive" (DNR) claims. While some...
Devon Harris
Jul 14, 20222 min read
How Fraud Departments Have Changed Since the Beginning of the Pandemic
The pandemic and the resulting increase in e-commerce has led to a surge in fraud, forcing businesses to reevaluate their perception of...
Tamara McKenzie
Mar 13, 20222 min read
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