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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
The Perils of Relying on Data and Assumptions: How Ignorance Can Lead to Fraud
Recent instances of fraud have highlighted the risks of relying solely on data for verifying customer identity. This approach can leave...
Devon Harris
May 28, 20233 min read
FedNow: A New Era of Real-Time Payments
The Federal Reserve's announcement of FedNow, a real-time payment service set to launch in July of this year, is set to disrupt the...
Ana Gomez
May 4, 20234 min read
The RESTRICT Act and Its Implications for Customer Experience
The Restricting the Emergence of Security Threats that Risk Information and Communications Technology Act (RESTRICT Act) is a bill aimed...
Devon Harris
Mar 30, 20233 min read
3-D Secure: The Complete Breakdown for Merchants
3-D Secure is an online security protocol used in card-not-present (CNP) transactions to improve security. It was first rolled out in...
Ana Gomez
Oct 23, 20223 min read
Combatting Refund Fraud: The Growing Threat to Online Retailers
In the past year, retailers have reported a rise in unexplained "Item Not Received" (INR) or "Did Not Receive" (DNR) claims. While some...
Devon Harris
Jul 14, 20222 min read
Protect Your Business from Dark Web Threats: Data Security Tips for Merchants
The dark web is home to some of the world’s most dangerous hackers, drug dealers, and other cybercriminals. These hidden websites are...
Tamara McKenzie
May 2, 20223 min read
Know Your Synthetic Identity Fraud
Verifying the identity of existing account holders or opening new accounts is a costly responsibility for the financial industry. Without...
Tamara McKenzie
Apr 27, 20224 min read
How Fraud Departments Have Changed Since the Beginning of the Pandemic
The pandemic and the resulting increase in e-commerce has led to a surge in fraud, forcing businesses to reevaluate their perception of...
Tamara McKenzie
Mar 13, 20222 min read
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