Tamara McKenzie
EP6: The Past, Present & Future of CX with Somya Kapoor
In our conversation with Somya Kapoor, CEO and Co-founder of TheLoops, we delve into the evolution of CX from its beginnings to the...
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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Devon Harris
Mar 30, 20233 min read
The RESTRICT Act and Its Implications for Customer Experience
The Restricting the Emergence of Security Threats that Risk Information and Communications Technology Act (RESTRICT Act) is a bill aimed...
Tamara McKenzie
Mar 29, 20233 min read
EP5: The Intersection of Compliance & Customer Support with Scott Benson
Startups face many challenges, and two critical components of success are compliance and customer support. In this week's episode of the...
Tammy McKenzie
Mar 26, 20235 min read
10 Reasons for Delayed Response Times in Support (and Tips on How to Resolve Them)
The speed at which a company responds to customer inquiries can greatly impact the quality of customer service interaction. Research has...
Tamara McKenzie
Mar 25, 20231 min read
Bonus Episode: The TLDR on TikTok & The RESTRICT Act
Devon makes a sincere attempt in this TLDR episode to explain what's going on with Congress and the potential ban on TikTok. Despite the...
Devon Harris
Mar 24, 20232 min read
The Art of Support Escalations: Switching Out Support Agents
When a customer conversation seems to be stuck and unable to progress toward a solution, it can be frustrating for everyone involved....
Tamara McKenzie
Mar 22, 20232 min read
EP4: Building a Customer-Centric Culture Through Knowledge Management with Alexandria Shrader
We had a fantastic time recording this episode and chatting with Alexandria Shrader, the Support Lead at Slite. Alexandria is a knowledge...
Tamara McKenzie
Mar 15, 20233 min read
EP3: Emotional Intelligence in the Workplace with Mel Dalton
Emotional intelligence and self-awareness are essential skills that can have a significant impact on workplace productivity and customer...
Tamara McKenzie
Mar 15, 20233 min read
Why Perception Really is Reality When it Comes to CX
How customers perceive your business plays a crucial role in its overall success. The customer experience is an integral aspect of this,...
Tamara McKenzie
Mar 11, 20231 min read
Bonus Episode: The TLDR on Silicon Valley Bank
In this quick TLDR episode on The Startup Smoothie Podcast, Devon breaks down the recent collapse of Silicon Valley Bank over a quick...
Ana Gomez
Mar 9, 20236 min read
Achieving Sustainable Growth: Strategies for Startups
In the startup world, the word "growth" is heard constantly, from market share to revenue. The emphasis is often on achieving rapid...
Tamara McKenzie
Mar 8, 20233 min read
EP2: Enhancing Customer Experience with AI Technology with Craig Stoss
In today's rapidly evolving business landscape, customer experience has become a crucial factor in the success of any startup...
Tamara McKenzie
Mar 1, 20233 min read
EP1: Prioritizing Customer Feedback for Product Teams with Oscar Godson
Oscar Godson, the current CTO of Quil, and a product management veteran joins us to share his invaluable expertise on building a company...
Tamara McKenzie
Feb 22, 20231 min read
Introducing 'The Startup Smoothie' Podcast for CX and Operations Strategies!
We're excited to announce the launch of our new podcast, The Startup Smoothie! Our podcast blends together the best customer experience...
Ana Gomez
Feb 16, 20234 min read
The Significance of CX Beyond Customer Support
In any business, customers are the ones who provide revenue and help it grow and succeed. As such, it's essential to ensure that...
Devon Harris
Feb 14, 20233 min read
Diverse Payments Options & How They're Changing Chargebacks
As technology advances, industries have undergone significant changes in recent years to accommodate a range of online and in-store...
Tamara McKenzie
Feb 13, 20236 min read
Breaking the Cycle of Negative Nancies: How to Tackle Employee Complaints About Customers
The human brain has a tendency to dwell on negative experiences, and this is a common phenomenon in the workplace as well. On average,...
Tamara McKenzie
Feb 9, 20235 min read
The Biggest Customer Service Start-Up Problems and How to Conquer Them
When launching a company, prioritizing customer service should be at the forefront of your considerations. The quality of your customer...
Ana Gomez
Jan 19, 20235 min read
How to Write an Inspiring Mission Statement to Kickstart Your Startup
Writing a mission statement can be a daunting task, especially when you’re just starting out. But it doesn’t have to be. In this article,...
Tamara McKenzie
Jan 7, 20234 min read
Why Customer Education is the Key to Competitive Advantage in the Digital Technology Industry
Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital...
Devon Harris
Dec 31, 20222 min read
2023 Support Trend Predictions
In 2023, we expect to see leading organizations turn to automation to solve their most urgent customer service challenges—and turn a...
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