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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
EP19: The Balance of Value and Friction in Customer Experience with Craig Stoss
Today’s customers demand seamless, personalized experiences. This has made customer experience the centerpiece of business strategies...
Tamara McKenzie
Sep 18, 20232 min read
EP18: Behind the Scenes of Support Driven, Creating Connections & Cultivating Inclusion with Lizzie Keiper
The realm of customer support is undergoing a profound transformation. At the heart of this evolution lies Support Driven, a vibrant...
Tamara McKenzie
Aug 30, 20234 min read
EP12: Zendesk, Work Satisfaction & Acquisitions with Lance Conzett
In this episode of The Startup Smoothie podcast, we have Lance Conzett, the CX Lead at Found, joining us for a kaleidoscope of...
Tamara McKenzie
May 26, 20231 min read
EP11: Leveraging Customer Insights for Branding Success with Michael Doyle
In this episode, we're joined by Michael Doyle, the founder and CEO of Brand Iron, to dive into the powerful influence of branding and...
Tamara McKenzie
May 17, 20235 min read
EP10: Making the Most of Your Conference Experience with Will Curran
Will Curran, founder of Endless Events and mastermind behind the #EventProfs Community shares his experience in event planning and...
Tamara McKenzie
May 5, 20233 min read
EP4: Building a Customer-Centric Culture Through Knowledge Management with Alexandria Shrader
We had a fantastic time recording this episode and chatting with Alexandria Shrader, the Support Lead at Slite. Alexandria is a knowledge...
Tamara McKenzie
Mar 22, 20232 min read
Bonus Episode: The TLDR on Silicon Valley Bank
In this quick TLDR episode on The Startup Smoothie Podcast, Devon breaks down the recent collapse of Silicon Valley Bank over a quick...
Tamara McKenzie
Mar 11, 20231 min read
EP2: Enhancing Customer Experience with AI Technology with Craig Stoss
In today's rapidly evolving business landscape, customer experience has become a crucial factor in the success of any startup...
Tamara McKenzie
Mar 8, 20233 min read
EP1: Prioritizing Customer Feedback for Product Teams with Oscar Godson
Oscar Godson, the current CTO of Quil, and a product management veteran joins us to share his invaluable expertise on building a company...
Tamara McKenzie
Mar 1, 20233 min read
Introducing 'The Startup Smoothie' Podcast for CX and Operations Strategies!
We're excited to announce the launch of our new podcast, The Startup Smoothie! Our podcast blends together the best customer experience...
Tamara McKenzie
Feb 22, 20231 min read
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