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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Why Customer Education is the Key to Competitive Advantage in the Digital Technology Industry
Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital...
Tamara McKenzie
Jan 7, 20234 min read
2023 Support Trend Predictions
In 2023, we expect to see leading organizations turn to automation to solve their most urgent customer service challenges—and turn a...
Devon Harris
Dec 31, 20222 min read
3 Common Mistakes Businesses Make in Their CX Strategy and How to Overcome Them
Companies from all industries are placing emphasis on customer experience for a good reason. A survey conducted by Qualtrics XM Institute...
Tammy McKenzie
Dec 17, 20224 min read
Customer Service Tips for Small Business
To deliver excellent customer service, small businesses need to be resourceful and strategic despite having smaller teams and fewer...
Ana Gomez
Dec 13, 20224 min read
Avoid These Red Flags When Outsourcing CX Support
Selecting the right customer experience (CX) support agency is crucial for your business. With so many options available, it can be...
Tammy McKenzie
Dec 2, 20223 min read
4 Key Indicators of Successful CRM Implementation
Implementing a new CRM can be a daunting task for any organization. While it's important to make the right choice when selecting a CRM,...
Tamara McKenzie
Nov 20, 20222 min read
The Value of Data in Support Operations
Customer support teams are responsible for a variety of tasks, such as creating help documentation, providing feedback to product teams,...
Ana Gomez
Nov 10, 20224 min read
The Importance of Hiring a CX Consultant Before Your First In-House Support Hire
Despite its importance, many businesses still do not fully understand customer experience, and few have dedicated CX managers or teams....
Devon Harris
Oct 30, 20223 min read
Your Guide to Creating an Internal CX Newsletter
As a proactive support leader, it is important to regularly showcase the successes of your team to the rest of the company. While other...
Tamara McKenzie
Jul 2, 20226 min read
Effective Strategies for Managing a Large Zendesk Account
Zendesk is a popular support platform that is used by 100,000 companies to assist their customers. It is flexible and easy to use, but it...
Tammy McKenzie
Jun 22, 20225 min read
Quick Tips on Effective Scheduling for Chat Support
After finalizing your strategy for implementing live chat, the next step is to schedule your team to provide chat support coverage....
Ana Gomez
Apr 2, 20223 min read
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