EP14: Enhancing Team Productivity, Job Application Insights and Work-Life Balance with Stacy Justino
Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Helping Your Team Develop Time Management Competencies for Enhanced Customer Service
Bonus Episode: The TLDR on The Reddit Blackout
Unlock the Power of User Interviews: A Guide to Conducting Effective User Research
Integrating Support and Product Teams: A 6-Step Plan for Improved CX and Feature Adoption
EP13: Agent Retention & Empowering Your Support Team with Fernando Duarte
The Perils of Relying on Data and Assumptions: How Ignorance Can Lead to Fraud
EP12: Zendesk, Work Satisfaction & Acquisitions with Lance Conzett
A Comprehensive Customer Onboarding Checklist for Consistent and Delightful Experiences
Beyond Buzzwords: Cultivating Genuine Empathy in the Workplace
EP11: Leveraging Customer Insights for Branding Success with Michael Doyle
Zendesk Tip: Creating Custom Slack Notifications for Any Trigger or Automation
EP10: Making the Most of Your Conference Experience with Will Curran
FedNow: A New Era of Real-Time Payments
15 Ways Customer Support Can Contribute to Customer Retention
EP9: Proactive Support & Client Experience Strategies with Michelle Salatto
Deflecting Chargebacks and Protecting Your Business
EP8: Mindful & Authentic Marketing Strategies with Sarah DeGeorge
Understanding Friendly Fraud Chargebacks: Strategies to Minimize Their Impact
The Intersection of Accessibility and Activism in Customer Experience Design
EP7: Maximizing Employee Experience & Customer Obsession With Lydia Day