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Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
Devon Harris
Mar 20, 20241 min read
EP21: Hosam Hassan's Roadmap to Financial Autonomy: Education, Hustle, and Strategy
Ever wonder how small steps can lead to significant milestones in professional growth? Hosam Hassan joins me to illuminate the birth of...
Devon Harris
Feb 15, 20242 min read
EP20: Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasoveanu
Have you ever wondered what fuels the engine of customer experience innovation? Dominic Brasovano, also known as Dominic the CX Guy...
Tammy McKenzie
Jan 5, 20242 min read
Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald
In the world of investing, reality often surpasses fiction, and when it does, you know you're in for a gripping story. One such tale is...
Tamara McKenzie
Sep 18, 20232 min read
EP19: The Balance of Value and Friction in Customer Experience with Craig Stoss
Today’s customers demand seamless, personalized experiences. This has made customer experience the centerpiece of business strategies...
Tamara McKenzie
Aug 30, 20234 min read
EP18: Behind the Scenes of Support Driven, Creating Connections & Cultivating Inclusion with Lizzie Keiper
The realm of customer support is undergoing a profound transformation. At the heart of this evolution lies Support Driven, a vibrant...
Tamara McKenzie
Aug 8, 20232 min read
EP17: The Leadership Playbook: Lessons on Resilience, Growth, and Communication with Benjamin Friedman
In the dynamic landscape of business, the journey toward effective leadership is filled with opportunities for growth, resilience, and...
Tamara McKenzie
Jul 14, 20232 min read
EP16: Operational Bottlenecks & Innovative Growth Strategies with Jonathan Saeidian
In the world of entrepreneurship, charting a successful journey is both an art and a science. This week's podcast episode featuring...
Tamara McKenzie
Jul 3, 20234 min read
EP15: Decoding the Future of AI in Customer Support with Chyngyz Dzhumanazarov
Artificial Intelligence has been making waves in various industries, and customer support is no exception. The potential of AI in...
Tamara McKenzie
Jun 21, 20233 min read
EP14: Enhancing Team Productivity, Job Application Insights and Work-Life Balance with Stacy Justino
In this episode of the Startup Smoothie podcast, we had the pleasure of speaking with Stacy Justino, the Customer Support Manager at...
Tamara McKenzie
Jun 15, 20233 min read
Bonus Episode: The TLDR on The Reddit Blackout
In a shocking turn of events, Reddit has announced a paid API model similar to Twitter, leading to an unprecedented protest with over...
Tamara McKenzie
Jun 8, 20232 min read
EP13: Agent Retention & Empowering Your Support Team with Fernando Duarte
We had a very engaging conversation with Fernando Duarte, a seasoned expert in building successful and motivated support teams. We delved...
Tamara McKenzie
May 26, 20231 min read
EP12: Zendesk, Work Satisfaction & Acquisitions with Lance Conzett
In this episode of The Startup Smoothie podcast, we have Lance Conzett, the CX Lead at Found, joining us for a kaleidoscope of...
Tamara McKenzie
May 17, 20235 min read
EP11: Leveraging Customer Insights for Branding Success with Michael Doyle
In this episode, we're joined by Michael Doyle, the founder and CEO of Brand Iron, to dive into the powerful influence of branding and...
Tamara McKenzie
May 5, 20233 min read
EP10: Making the Most of Your Conference Experience with Will Curran
Will Curran, founder of Endless Events and mastermind behind the #EventProfs Community shares his experience in event planning and...
Tamara McKenzie
Apr 28, 20232 min read
EP9: Proactive Support & Client Experience Strategies with Michelle Salatto
Michelle Salatto, the Product Support Director at Entertainment Partners, shared insights on balancing proactive customer support with...
Tamara McKenzie
Apr 25, 20233 min read
EP8: Mindful & Authentic Marketing Strategies with Sarah DeGeorge
On the latest installment of The Startup Smoothie podcast, we had the honor of chatting with Sarah DeGeorge, a highly skilled digital...
Devon Harris
Apr 12, 20233 min read
EP7: Maximizing Employee Experience & Customer Obsession With Lydia Day
On this week’s episode of The Startup Smoothie podcast, Lydia Day, the Customer Operations Manager at CharlieHR, imparted her insightful...
Tamara McKenzie
Apr 5, 20237 min read
EP6: The Past, Present & Future of CX with Somya Kapoor
In our conversation with Somya Kapoor, CEO and Co-founder of TheLoops, we delve into the evolution of CX from its beginnings to the...
Tamara McKenzie
Mar 29, 20233 min read
EP5: The Intersection of Compliance & Customer Support with Scott Benson
Startups face many challenges, and two critical components of success are compliance and customer support. In this week's episode of the...
Tamara McKenzie
Mar 25, 20231 min read
Bonus Episode: The TLDR on TikTok & The RESTRICT Act
Devon makes a sincere attempt in this TLDR episode to explain what's going on with Congress and the potential ban on TikTok. Despite the...
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