EP21: Hosam Hassan's Roadmap to Financial Autonomy: Education, Hustle, and Strategy
Welcome to our blog, where curiosity meets expertise. Here, we dive deep into the latest trends, share our professional insights, and offer practical advice to navigate the ever-evolving landscape of customer experience.
Exploring the Heart of Our Industry
EP20: Elevating Customer Journeys from Inside the Zendesk Consulting Trenches with Dominic Brasoveanu
Spoiler Alert: Reviewing "Dumb Money" the Film Adaptation of the GameStop & Robinhood Fiasco with Jason McDonald
EP19: The Balance of Value and Friction in Customer Experience with Craig Stoss
EP18: Behind the Scenes of Support Driven, Creating Connections & Cultivating Inclusion with Lizzie Keiper
EP17: The Leadership Playbook: Lessons on Resilience, Growth, and Communication with Benjamin Friedman
EP16: Operational Bottlenecks & Innovative Growth Strategies with Jonathan Saeidian
EP15: Decoding the Future of AI in Customer Support with Chyngyz Dzhumanazarov
EP14: Enhancing Team Productivity, Job Application Insights and Work-Life Balance with Stacy Justino
Bonus Episode: The TLDR on The Reddit Blackout
EP13: Agent Retention & Empowering Your Support Team with Fernando Duarte
EP12: Zendesk, Work Satisfaction & Acquisitions with Lance Conzett
EP11: Leveraging Customer Insights for Branding Success with Michael Doyle
EP10: Making the Most of Your Conference Experience with Will Curran
EP9: Proactive Support & Client Experience Strategies with Michelle Salatto
EP8: Mindful & Authentic Marketing Strategies with Sarah DeGeorge
EP7: Maximizing Employee Experience & Customer Obsession With Lydia Day
EP6: The Past, Present & Future of CX with Somya Kapoor
EP5: The Intersection of Compliance & Customer Support with Scott Benson
Bonus Episode: The TLDR on TikTok & The RESTRICT Act